Account control

Delete your account

You can delete your AlyaTrack account directly in the app. This is permanent, not temporary deactivation.

1. Save a copy of any records you want to keep before deleting. With Pro, export CSV or PDF reports from More → AlyaTrack Pro, or contact support to request a copy of your account data.
2. If you subscribe to Pro, open More → Subscription → Cancel subscription to manage or cancel your Apple subscription. Account deletion does not cancel billing.
3. Sign in to AlyaTrack, open More → Reset → Delete account, enter your current password, and type DELETE.
4. Confirm Permanently delete my account.

What is removed?

Your sign-in account, profile, and associated active cloud bankroll records are removed, including sessions, ledger entries, venues, and associated account backups kept for recovery. The app clears the current device’s account-specific data after a successful deletion.

Exported files, independent backups, and offline copies on other devices are not remotely erased. Apple purchase records, support messages, security logs, and service backups may be retained separately as described in our privacy policy. Canceling a subscription and deleting your account are separate actions.

Cannot access the app?

Try Forgot Password first. You can also email [email protected] with an account-deletion request from your registered email address. We will verify ownership before removing an account. Never send your password, payment-card details, or authentication code.